Mid-America: rising to the challenge!
We at Mid-America want to reach out to our Client/Partners and let you know we are here to assist as our nation and our industry grapple with the containment and control the Coronavirus COVID-19. We have prepared to initiate our Business Continuity and Disaster Recovery Plan (BCDR).
In this communication, we will reveal what that means for you and your customers.
FACILITATING YOUR NEEDS IN OUR FACILITY
Our Corporate office is equipped with secure individual offices to house Desk Adjusters. We are able to provide the typical desk adjuster or TPA experience. We are also able to handle the front end of claims by utilizing ClaimXperience.With this solution, we can service claims remotely—and keep the entire team connected.
Mid-America partnered with Verisk and some of our clients in the piloting and testing of ClaimXperience. We were among the first to test the program and are fully prepared to offer it as a solution to those clients wishing to avoid physical interaction with their customers during this health crisis. Our desk adjusters are adept at utilizing this program to write a complete and accurate estimate for repairs.
Making the most of a bad situation!
Mid-America is prepared to meet the challenges before us!
Should it become necessary to shelter in place and work from home, we have a contingency plan for that. Our BCDR Plan is designed to make a seamless transition to provide a team of remote claims professionals to securely handle your firm’s needs and expectations.
Our Business Continuity and Disaster Recovery Plan creates the following benefits:
- Provide top-rated desk adjusters at our facility.
- Provide a remote team, if necessary.
- Utilize the Verisk ClaimXperience for remote front-end claim handling.
Field Adjuster COVID-19 Protocol: Handling a crisis with care
In order to provide the best in customer service while protecting against the spread of COVID-19. Our adjusters are taking the following safety measures:
- No physical contact, such as shaking hands
with customers, contractors, or anyone else.
- Wearing protective clothing such as
disposable latex gloves, a mask, and booties when obliged to enter the home.
- We will only enter a home when necessary or required by the client or customer; otherwise, we will utilize customer- or contractor-provided photos and measurements to address interior damage.
- We are minimizing contact and maximizing safety by following best practices as outlined by the Centers for Disease Control (CDC) and the World Health Organization (WHO).