Who has impacted your life the most as a mentor/teacher and what is the greatest lesson you learned from that person? That’s easy: my dad. Our family lost a great man and I lost my best friend in January of this year. I learned many lessons from my dad; some hurt…some didn’t, but the thing that probably sticks with me the most is to keep your glass half full. My dad always encouraged the people around him by his intense positive attitude.
You have been in the insurance adjusting business a long time. What year did you break into the business and how did it come about?
Like many people, I was just in the wrong place at the wrong time. I began my adjusting career right after my 10th birthday ? in 1992 (Editor: Do not believe the “10th birthday” part) following Hurricane Andrew. I had a friend that had recently started working as an insurance adjuster and suggested that I go to the IA firm’s office and ask for a job. I did and the rest is history.
What can you tell us about your role and responsibilities at Mid-America?
I hate titles, but I have been given the title of Account Manager. What that really means is I get the daily opportunity to work with some really great people and try to make a difference. Whether it be handling a problem for the client or giving direction to an adjuster.
What, if anything, do you believe sets Mid-America apart from other IA firms?
As Robert DeNiro said in the movie The Untouchables, “We are all part of one big team.” Hard to get the accent right on paper. But its true from the support staff at home office to the adjusters in the field, it is a team effort than makes it work.
What do you appreciate most in an adjuster?
The hardest thing to teach in the industry is the sense of urgency needed to be successful, for the most part you either have it or you don’t. A strong sense of urgency is a most desired characteristic in an adjuster because everything we do needs to be done yesterday.
You are a renowned fisherman and hunter and passionate about both. Hypothetically, if you could give up one of them and in exchange get to do the other any time you please and as much as you like, which would you give up? Why?
That is a very difficult question to answer, but I guess I would probably say hunting just because of weather. It is much easier to fish in cold weather than to hunt in hot weather.
