Mark Glass

Mark Glass became a part of the Mid-America team in 2013, showcasing a remarkable 35-year history of professional leadership, team development, strategic acumen, and consistent career achievements. Alongside his background in the food and beverage industry and real estate development within his family’s retirement centers, Mark has valuable experience in Emergency Management. His roles as a software consultant and data manager in a prominent firm in that sector attest to his diverse skill set.

Mark, known for his meticulous attention to detail, empathetic leadership approach, and a flair for innovative and intuitive management, contributes significantly to Mid-America. His extensive career includes positions as a field adjuster, file examiner, team lead, and account manager. Notably, during Hurricanes Harvey and Irma, Mark effectively oversaw on-site operations for a key client, leading a team of over 150 licensed desk adjusters who successfully settled thousands of claims for four insurance carriers.

Currently serving as the VP of Operations & Director of Inside Claims Operations, Mark provides dynamic leadership for the desk adjuster team, both at the Mobile facility and clients’ locations. His responsibilities span all aspects of the operation, encompassing best practices, company culture, client services, adjuster services, internal and external communications, personnel management, and production oversight.